Refund Policy

Thank you for subscribing to or purchasing products from GlowUp Beauty Blog. We want to ensure your satisfaction with all our offerings. This Refund Policy outlines our guidelines for returns, refunds, and cancellations.

1. Digital Products & Subscriptions

1.1 Beauty Guides, E-Books & Digital Downloads

We offer various digital beauty guides and e-books through our platform. Due to the instant-delivery nature of digital products, we have the following refund policy:

• All digital product sales are final and non-refundable once the download has been initiated or the product has been delivered to your account.
• If you have not downloaded the product and contact us within 7 days of purchase with a valid reason for dissatisfaction, we may, at our discretion, issue a full refund.
• If the digital product is defective or inaccessible due to technical issues on our end, please contact our customer support within 14 days for assistance or a refund.

1.2 Premium Content Subscriptions

For our premium content subscription services, the following refund terms apply:

• Monthly subscriptions can be canceled at any time from your account dashboard. No refunds are provided for partial months, but you will continue to have access until the end of your billing period.
• Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days. After 30 days, no refunds will be issued for the remaining subscription period.
• If you experience persistent technical issues that prevent you from accessing the subscription content, please contact our support team for assistance and possible refund consideration.

2. Physical Products

When we offer physical products such as beauty boxes, merchandise, or partner products, the following refund policy applies:

2.1 Return Eligibility

To be eligible for a return and refund, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 30 days of the delivery date

2.2 Non-Returnable Items

The following items cannot be returned or refunded:

• Beauty products that have been opened, used, or had their seals broken due to hygiene concerns
• Gift cards
• Downloadable products and software
• Products marked as final sale or clearance items

2.3 Return Process

To initiate a return, please:

1. Contact our customer service at returns@glowupbeauty.com with your order number and reason for return
2. Wait for confirmation and return instructions
3. Ship the item(s) back to the address provided in the original packaging
4. Include your order number and return authorization

2.4 Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-14 business days, depending on your card issuer's policies.

2.5 Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at contact@glowupbeauty.com.

2.6 Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

3. Beauty Events & Workshops

For beauty events, workshops, and webinars booked through our platform, the following refund policy applies:

3.1 Cancellation by Customer

• Full refund if canceled more than 14 days before the event
• 50% refund if canceled 7-14 days before the event
• No refund if canceled less than 7 days before the event
• Ticket transfers to another person are permitted at no additional cost

3.2 Cancellation by GlowUp Beauty

If we need to cancel an event for any reason, you will be offered:

• A full refund, OR
• Transfer to a rescheduled date if available, OR
• Credit toward future events or products of equal value

4. Affiliate Product Purchases

For products purchased through affiliate links on our website:

• These purchases are subject to the return and refund policies of the respective merchant or retailer.
• GlowUp Beauty cannot process returns or issue refunds for items purchased from third-party retailers.
• Please contact the merchant directly for their return policy and instructions.

5. Exceptions & Special Circumstances

We understand that special circumstances may arise. In certain cases, we may make exceptions to our standard policy. These are evaluated on a case-by-case basis and may require documentation or additional information.

Exceptions might include:

• Medical emergencies preventing attendance at events
• Significant product quality issues reported shortly after the standard return window
• Delivery exceptions where packages were significantly delayed or damaged

To request an exception, please contact our support team at contact@glowupbeauty.com with relevant details and documentation.

6. How to Contact Us

If you have any questions about our Refund Policy, please contact us:

GlowUp Beauty Blog
Flat 43h Anderson Station East Karlberg DE15 9DU
Email: contact@glowupbeauty.com
Phone: +44 936 667 7745

7. Changes to this Refund Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.